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The BB’s web hosting and email services are available free of charge to all Companies, Battalions and Districts in the UK & RoI. This guide will help you to get the most out of the services on offer.

To find out more about applying for these services please visit boys-brigade.org.uk/web-hosting-email-services (please note that applications must be made by a registered leader).

This guide was last updated on 03/11/2021.

Web hosting

Your website

Your website has been setup on our hosting server which is running Linux (CENTOS 7.9.2009) on which we are running cPanel, a user friendly control panel. cPanel is a website which you can log in to and view details about your website setup and manage functionality and services.

To access cPanel go to cpanel.boys-brigade.org.uk

cPanel will enable you to:

  • Change your website password (used for CPanel logon and FTP
  • Change your contact email address (used to advise you about changes or issues)
  • Backup your website (download a backup of your entire website including MySQL databases)
  • Access the file manager to view and upload files (without an FTP client)
  • Access statistics and log files (find out who is visiting your site and which pages they are going to)
  • Set up page redirects (redirect to another website address)
  • Create and manage MySQL databases (including access to phpMyAdmin)
  • Check your disk space usage

Server information

Our hosting server is running the following:

  • Apache Webserver 2.4.51
  • PHP 7.4.25
  • MySQL 5.7.36

You can check the latest versions running and other more detailed server information by navigating to ‘Server Information’ on the cPanel main screen.

Your website address

The URL of your web space will include your Company, Battalion or District name. This will be in the form http://name.boys-brigade.org.uk where ‘name’ is your Company, Battalion or District name.

When a URL of the above form is called (i.e. without the name of a file at the end) the web server will automatically display a file called either index.htm, index.html or index.php so you need to ensure your home page is named as one of these. For other pages, people will need to give the name of the page; for example to see the page welcome.htm you would need to ask the web browser to fetch http://name.boys-brigade.org.uk/welcome.htm

Before uploading any content, if you go to your website you will find a holding page.

Disk space

Each user has 100Mb (megabytes) of space on the webserver for the website. This space can be divided up into different directories. If you require more space this may be requested by contacting IT Support on itsupport@boys-brigade.org.uk. Any increase in space will be at BBHQ’s discretion based on availability of disk space on the server.

If an account exceeds its available storage space the website may be disabled.

Domain aliases

You can forward other domains you may have purchased to your website. To set up a domain to forward to your website you first need to set its nameservers to the following (this is done via the company you purchased the domain from):

  • pns1.cloudns.net
  • pns2.cloudns.net
  • pns3.cloudns.net
  • pns4.cloudns.net

Once this has been done you need to go to the cPanel main screen and navigate to ‘Aliases’ (under the ‘Domains’ subheading), then enter the domain you want to point.

Once added the web server will your domain and correctly point it at your website (please note that this process can sometimes take up to 48 hours).

Contact email address

Your primary contact email address can be updated by going to ‘Contact Information’ (under the ‘Preferences’ subheading). This email address will be used to notify you of changes to or issues with the web hosting services.

Passwords

Your password for cPanel and FTP will always be the same and will be as advised in your setup confirmation unless you have changed it yourself or asked for it to be changed.

The cPanel/FTP password can be reset via the login page or updated once you have logged in by going to ‘Password & Security’ (under the ‘Preferences’ subheading).

If you cannot access your account please contact itsupport@boys-brigade.org.uk for assistance.

Content management systems

Content management systems such as WordPress will run from our web server. You can check the current versions of PHP and MySQL that are required for these to work by logging into cPanel. You can set permissions on files and folders from within cPanel.

Uploading files

The easiest way to upload files to your website is to use FTP, we recommend doing this using an FTP client. There are lots of FTP clients; a free FTP client which can be downloaded and is easy to use is FileZilla (filezilla-project.org).

To connect from an FTP client you should set the host name/server name to hostingsrv.boysbrigade.org.uk and enter your username and password.

FTP uses port 21 which you may need to input in an FTP client, you may also need to allow this port through your firewall.

When uploading files you want to upload these to the ‘public_html’ folder.

Alternatively you can upload files using cPanel’s File Manager (under the ‘Files’ subheading).

Databases

You can create and manage MySQL databases by going to ‘MySQL Databases’ (under the ‘Databases’ subheading). Please note that you cannot create more than one database.

You can manage your MySQL databases through ‘phpMyAdmin’ under the same subheading.

Protected folders

You can password protect folders by going to ‘Directory Privacy’ (under the ‘Files’ subheading). From here you can select folders and set up usernames and passwords.

Redirects

You can set up and manage redirects by going to ‘Redirects’ (under the ‘Domains’ subheading).

Backups

BBHQ will NOT take responsibility for loss of any data. You are responsible for keeping an up to date backup of your website. We strongly advise you to keep a local copy of all files on your computer when you update your website.

Statistics

You can access statistics on who has accessed your website along with other information including pages viewed, referring websites and keywords used to find your website. This can be found by going to ‘Awstats’ (under the ‘Metrics’ subheading). Under this subheading you will also find various other statistics available.

Downtime & maintenance

There may be times when your website is unavailable due to an issue or period of maintenance (e.g. required reboot of the server).

BBHQ is notified when the web server and/or specific services are unavailable for any reason. Based on this a member of the IT Support team will act to resolve the problem ASAP. Where there is a planned period of maintenance an email will be sent out to the contact email address on your cPanel account to give advance notification.

Unfortunately we are not able to give any service level agreements for the services provided, but will always strive to maintain high availability of web and email services for all users.

Email

Your email address

Your email address will have been setup as name@boys-brigade.org.uk where ‘name’ is your Company, Battalion or District name.

We use Office 365 as our email platform. You can log in and manage your email address by going to login.microsoftonline.com. Through this you can change the password for your email account, set up or manage forwarding, set up and manage out of office messages as well as send and receive emails.

Please note we are not able to provide email addresses with an individual’s name, these can only be in the name of a Company, Battalion or District.

To set up access to email via a client such as Outlook please see instructions on the Microsoft website at support.microsoft.com/en-gb/office/add-an-email-account-to-outlook-6e27792a-9267-4aa4-8bb6-c84ef146101b?ui=en-us&rs=en-gb&ad=gb

Password

Your password will be advised in your setup confirmation. This password is temporary and when you log in for the first time the system will ask you to update it to something of your own choosing.

If you are unable to access your account and require a password reset please email us at itsupport@boys-brigade.org.uk for assistance.

Questions

If you require any additional support, have a question or are having issues with the services, please contact us via email at itsupport@boys-brigade.org.uk. We aim to respond to support requests within 5 working days.